The Contract. Is entered into between the “Owner” of The hut @ Dogsworthy (Danny Folland and Teresa Salter) and the person who completed the booking (“Hirer”). The contract is not effective until payment(s) has been received from the Hirer and confirmation sent from the Owner back to the Hirer.
Reservations. These are accepted by e-mail or telephone. A confirmation will be sent when full payment is made.
Cancellations. If notification is received, 6 weeks prior to the arrival date, the monies will be fully refunded. No refunds will be provided if less than 6 weeks notice is given. Please always contact us first if a cancellation is needed as we will always try to help.
Force Majeure. (Unforeseeable circumstances that prevent someone from fulfilling a contract). The Owner cannot and will not accept liability or responsibility for any alterations, delay or cancellation caused by any virus, pandemics, acts of any government restrictions or public authority restrictions (for example, if we are forced to shut down because the Government has enforced a lockdown of the country), war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, or changes imposed by rescheduling of airlines or public transport events.
Lockdown Implemented. In the event that England’s Government or any Local Authority or Council should implement further Covid-19 lockdowns, tiers, traffic light systems or restrictions, or other means of enforcement which apply, we will transfer your stay to a new convenient stay within the next 12 months. This will be classed as a revised booking. You may need to pay any additional cost for the new dates selected, for example if you choose to move your stay from an off-peak to a peak season. We will not refund any monies paid, but we will assist you to transfer your stay to new convenient date without any fees. We cannot be held accountable for any local lockdowns, tier restrictions, or traffic light restrictions to the hirer’s home residence which may differ from our location, especially if your residence is in Wales, Scotland or Ireland, and not excluding The Common Travel Area, European or International restrictions, which may affect your onward travel plans or stay with us here in Devon.
Holiday dates. These may be changed providing the property is available for the new dates and the Owner is agreeable to the change.
Insurance. We strongly advise the hirer to have the appropriate insurance cover against holiday cancellation in the points in section 4 (Force Majeure) above, also loss of property or illness including COVID 19 should be covered. We cannot accept any responsibility for personal injury to guests or holidaymakers or for loss of property or for other matters over which we have no control.
Non-Availability. If for any reason beyond our control the property is not available, all monies will be refunded in full, and the Owner will not be liable for any further claims.
Damage. The Hirer is responsible for the property during the stay and is liable for any loss or damage caused. The property should be left in good order and in clean condition upon departure. Any damages or breakages must be reported to the Owner prior to departure, no attempt should be made to repair or replace items. We prefer this to taking a damage deposit. We believe and hope that most people would be honest and own up to any accidents.
The total number of guests staying in The hut @ Dogsworthy shall not exceed 2 adults. Ensure you provide us the correct and up to date contact details and residence of the hirer.
Smoking – smoking and vaping are NOT permitted in the property, no pets are allowed, and NO candles are permitted in the accommodation.
Access – Departure. The Hirer will have standard access and departure from 15.00 PM hours on the day of arrival to 11.00 AM hours on the day of departure, unless prior arrangements have been made or paid for an early or late checkout. It would be appreciated if guests could arrive during daylight hours if possible, as initial access may be difficult in the dark. Please respect the departure time, this is the time to be leaving in your vehicle and departing off site, as we often have back-to-back same day changeovers and routine maintenance, alongside the routine cleaning duties. Information about keys and access to the property will be provided to you well in advance of your arrival date.
Guests are to leave the accommodation with all their personal belongings. The hut should be left in a tidy condition, crockery, pans and utensils to be washed up and dried and placed in their original location, the fridge should be emptied of all food and drink, the recycling should be carried out to the best of your ability. We reserve the right to make additional charges for cleaning should the property not be left in a similar condition to your arrival.
Lost property, any guest(s) property left in the accommodation after departure can be returned to the guests, providing payment is made in advance for the postage, packing and costs incurred, unclaimed property will be disposed of after 14 days of non-recovery. We will always contact guests if anything of importance is found.
Over time alterations are made and sometimes things do change, for example some furnishings, cutlery and decorations.
Complaints. Any complaint should be made in person to the Owner as soon as possible before departure, to allow us to try and rectify any problems so you can have the best stay possible.
Noise policy. We do have neighbours so it is appreciated if noise can be kept at a minimum between the hours of 9.30 pm to 8.00 am.
Parking – Visitors. This is strictly for 1 vehicle only. Unless agreed prior to visit with the owner. It is possible to park close to the hut if the field is dry or parking is on the allocated hard standing area and there is a 75 metre walk (approx.).
Any breach of these Terms and Conditions, or if the owner believes that the behaviour of the guest(s) is unacceptable or unreasonable, this will result in the owner terminating the booking and requiring you to vacate the property immediately with no refund.
We are in the countryside so please be aware of any countryside hazards and please ask if you need any advice.
Drones. We kindly ask you not to operate or fly any drones on or over surrounding fields, as there may be other guests or residents on site that do not wish to be filmed. However, please do bring your camera to take photos.
COVID 19. Updated information on Coronavirus and COVID 19 advice and information may be found on the government website, please follow government advice and Public Health England recommendations for safety.